Everyone knows that smaller companies tend to feel quite personal. The Lakehouse Group has employees working across the UK, which makes 'keeping it personal' quite a challenge.

Because of this, we've worked hard to set up our own Employee Representative Council, with elected members across the Group chosen by their colleagues to represent their interests at Board level. This means that wherever our employees are, and whatever their question, they have someone to talk to who will make sure they are heard and their questions are answered. That's really important to us.

Employee representatives receive training for their role that guides them on making the Council an effective forum for employee consultation and engagement. They are also trained in Lakehouse policies and procedures, employment legislation, case law and employment tribunals to enable them to represent individual employees in disciplinary or grievance hearings, if requested.

Our employees are encouraged to share their thoughts and ideas, and to tell us where and how we can do better.