Lakehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Lakehouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2017.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Lakehouse plc of 1 Kings Gearge Close, Romford, Essex, RM7 7LS
What we collect
We may collect the following information from you when you navigate around our website pages or interact with our site through website forms or correspond with us via email, telephone or otherwise:
- your full name and job title;
- your contact information, including email address and telephone number;
- your IP address, browsing history and gender;
- your demographic information, such as postcode, preferences and interests; and
- other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
- internal record keeping;
- website accessibility and optimisation;
- to administer any promotion, competition or job application that you enter via our website; and
- to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting to the email address that you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access the website ensuring that up-to-date virus protection software is used.
You must not misuse the website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of-service (DDoS) attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You are legally entitled to request details of the personal information that we hold about you, under the UK Data Protection Act 1998 and the Republic of Ireland’s Data Protection Acts 1988 and 2003. A fee of £10 will be charged for all requests made within the UK and a fee of €6.35 applies for requests made within the Republic of Ireland.
If you would like a copy of your information, believe that any information we are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please contact us.
Please note that calls may be recorded for monitoring and training purposes.
Where we store your personal information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and we ask you to change it regularly.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to your data and information.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site about aspects of your visit. The information below details cookie files that may be used within this website.
Name: _utma _utmb _utmc _utmz
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information: Google privacy statement
To opt out of being tracked by Google Analytics across all websites visit
https://tools.google.com/dlpage/gaoptout. Compatible with Chrome, Internet Explorer 11+, Safari, Firefox and Opera.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.